HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr Associate Director, Software Engineering.

Business: Emerging Technology

Principal responsibilities

• Production Support: 24x7 Production Support to attend system alerts, recovery, and any operational tasks to ensure system reliability and availability
• Incident Management and Problem Management: Oversee incident response and drive timely resolution and recovery and thus minimise service degrade / outage time. Conduct post incident review for root cause analysis and improvement actions to avoid recurrences.
• Change Management: Drive proper change management and approval process for all the change requests for the platform, ensuring proper planning and execution of them.
• Automation, Monitoring and Visualisation: Drive the automation of operational tasks to ensure efficiency, monitoring setup to ensure issues are being detected and handled upfront, and visualisations (e.g. Dashboard) such that system healthiness can be visualised and understood in real time.
• Capacity Management: Work with platform team closely to ensure the platform is fit for purposes on future demand.
• Best Practices and Collaboration: Work out best practices on reliability and collaborate closely with platform and capability engineering teams to ensure such best practices are being implemented in development phase to ensure system reliability and availability.
• Security and Vulnerability: Ensure the platform and system are compliant with relevant control in particular security and vulnerability patching.
• Continuous Improvement: Identify improvement opportunities and drive the implementation of them to ensure site reliability and availability supported by proper reporting.

• Bachelor / Maste degree in Computer Science, Engineering, or a related subject area.
• 10+ years experience in infrastructure, DevOps, or SRE roles and 3 years+ experience in technical leadership capacity.
• Proven expertise in designing and operating scalable, secure, and highly available platforms (e.g. Kubernetes, GKE, EKS, or OpenShift), with deep knowledge of container orchestration and CI/CD. 
• Hands-on experience supporting AI / GenAI platforms and workloads, including ML pipelines, model serving/inference, GPU/accelerator resource management.
• Strong coding/scripting proficiency (e.g., Python, Go, or Bash) and configuration management (e.g. Terraform, Ansible) to enabler infrastructure as code and automation.
• In-depth knowledge of observability practices - monitoring, logging, alerting, and tracing using tools such as Grafana or Prometheus
• Track record of driving reliability and performance improvements, including incident management, problem management, change planning and control, and capacity management
• Familiarity with security and compliance, including control around data governance, access management, regulatory requirements
• Excellent communication and stakeholder engagement skills, with the ability to works cross-functional teams (e.g. software engineering, infrastructure engineering, business stakeholders) in particular in incident recovery situations.

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***