HSBC Group

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst

 In this role, you wil: 

The job is a major point of contact with the business and IT. The Business Analyst will work independently and should have a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with all delivery partners and with Global Functions. The Business Analyst is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.

Value Creation: 

• Employs an improvement mind set to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved. Lead to conclusion for the defined outcomes.
• Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve.
• Uses systemic thinking and creativity in devising solution options.
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
• Articulates or translates complex information in clear, meaningful and structured way to suit the target audience
• Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy.
• Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach.
• Conducts one off business research and analysis tasks related to programme or project scope.
• Use of customer, product, and operational procedural insights to optimise experience and propositions.
• Leads planning analysis activity in their area of accountability with optimal use of resources.
• Helps define and track metrics and KPIs for the product.
• Facilitate broader network opportunities for self and others.
• Promoter of agile ways of working
• Facilitate Action prioritisation of requirements in coordination with Product owners and business lines work and facilitate capacity planning activity
• Leadership accountability for recruitment, onboarding, development and as required, potential performance management for Analysts working across Transformation capabilities
• Leadership, support, coaching and development for Analysts contributing to a high-performance transformation team.
• Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability) and use taxonomy for search ability.
• Promotes the “Scaled delivery” approach for multimarket implementation
• Accountable for leading end to end analysis work for new features and changes for a mobile digital journey.

Operational Performance: 

• Defines requirements management, designs solutions and structures based on business requirements
• Suggest/Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Challenges business intent in a constructive manner
• Manages the change audience with effective communications, training and development
• Supports the programme management with impact assessment for change requests
• Capability to double hat as a project manager with effective governance control where required

Capability and People Development: 

• Promotes pace and energy within the team, understands differences between people as an opportunity to learn from varied viewpoints
• Supports others design efforts where they have relevant experience and operates in a collaborative manner
• Adapts and adhere to the HSBC ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for programme execution
• Builds professional relationships and networks with people in or outside the team as part of day-to-day work

Management of Risk (Operational Risk / FIM requirements): 

• The Business Analyst will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
• The Business Analyst will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Addressing any areas of concern in conjunction with line management and/or the appropriate department.
• Observation of Internal Controls (Compliance Policy / FIM requirements)
• The Business Analyst will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The Business Analyst will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Legal &Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.