HSBC Group

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments.  The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction

We are currently seeking an experienced professional to join the WPB Branch Operations Central team.

Principal Responsibilities

The role holder’s responsibility includes

Audit and Controls

• Complete ownership of all audits which happen on Operations and Control for BBCT / Branches/ GPB as is assigned from time to time
• Identifying root cause, fixing the same, arranging for remediation of gaps highlighted by these audits
• Complete ownership of all automations at Branches, BBCT, CPU as appropriate with benefits and aim at simplifying processes, reducing manual work
• End to End management of New To Bank and Existing to Bank CDD compliance for customers
• Besides the above, handle al regulatory submissions, front end audit discussions and take it to satisfactory closure
• Be responsible for the overall operational health of branches / Distribution central team
• Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues. Conduct Continuous monitoring of all controls pertaining to branch operations and controls. Periodic attestation of all the applicable controls

CDD / Account Opening

• Ensure financial risk, Reputational Risk, Customer Due Diligence (CDD) requirement and customer experience is addressed on a regular interval, reviewed & tracked to avoid any financial loss/ threat/ risk/ reputation to the bank
• Customer relationships which are highlighted under Financial Crime Risk and Risk Appetite are required to be reviewed and tracked end to end to mitigate risk from the relationship involving reputational/ FCR risk
• CSEM exits process to be initiated wherever it warrants and follow up with the relevant stakeholders to complete the exit process
• Drive CDD completion for Branch Banking Team. Close oversight of HRC/ SCC/PEP customer to mitigate risk on overdue profiles and ensure that customer experience is not tainted
• Drive implementation for process improvements in collaboration with branches, RCT, FCC and KYC ops team. Oversight & managing the Customer Focus Group meeting conducted by branches and Management visit
• The role holder will be responsible for E2E CDD requirements for both NTB and ETB customers and will cover ancillary activities related to BoW
• The role holder will be responsible for multiple other elements on FCR and Compliance such as RFI closures, Current account circular adherence, CRS requirements, Discrepancies in RMS

• The job holder must be a Graduate in any discipline, with strong communication skills – both verbal and written
• Minimum 5 years of Retail Banking experience within HSBC in Operations and Customer Service experience is a preferred
• Must be proficient with MS tools i.e. Excel, PPT, and preparing workflows
• Attention to detail, ability to see a job through from start to finish and sound controls background required
• Ability to formulate and document procedures with a view to enhancing operational efficiency and customer delight without diluting controls
• Ability to engage with risk stewards / CCO teams / auditors / regulators

Useful Link

Link to Careers Site: Click HERE 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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