HSBC Group

A Career with HANGSENG-CN
 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages./KG

To apply for a position in the Hang Seng China, all applicants or staff of third party vendors must read and acknowledge the following Personal Information Protection Policy for Job Applicant and Third Party Vendor's Staff carefully. 
职位申请人及非职员工作人员个人信息保护政策
 

Being rooted from Hong Kong for over 9 decades, Hang Seng's Wealth and Personal Banking (WPB) grows with our community and partners across mainland China and Hong Kong, providing world-class solutions to our retail customers in everyday banking, lending and wealth through seamless platforms and services.  

We are currently seeking a high calibre professional to join our team as a Zone Manager .

Principal responsibilities

•          Responsible for leading, developing and managing the outlets in the zone area to ensure the achievement of pre-set business objectives, financially and non-financially.
•         Deliver the zone level business plan including sales management and ensure overall customer experience, business outcome delivery, people development and management, risk controls and culture development in order to continuously improve the network operating efficiency and effectiveness to sustain and expand outlet portfolio, both in numbers and quality.
•        Play an active role to co-work with Headquarter teams to providing excellent sales and services to maximize customer satisfaction, and provide meaningful feedback of front line teams to Headquarter teams for better business collaboration
•        Take responsibility of certain sub-branch management and operation where necessary.
•         Execute Group and entity level strategy in an efficient and compliant manner.
•         Ensure the outlets operation strict compliance with external regulations and internal policies / guidelines issued by 1^st LoD, 2^nd LoD and 3^rd LoD, etc during sales process and daily operations.
•          Provide regular conduct and culture training and enhancement to the outlet teams to ensure sufficient risk awareness and right behavior of the team.
•         Ensure the team in the zone to conduct products sales and service processes from customer centric principle, by adhering to internal/external requirements and guidelines.
•         Ensure all compliance, control measures and conduct operational risk management for business development force are undertaken.

•         University Degree in Business Administration / Finance or related professional qualifications
•         Over 10 years of banking experience, with solid leadership and sales and people management experience.
•         Good communication, interpersonal and problem-solving skills, ability to work under pressure
•         Strong self-motivation, outgoing personality and ability to work independently
•         Proficiency in English, Cantonese; with good knowledge of PC application software.