Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Head of Service Management
Business: GPB and AM Tech
Principal responsibilities
The Head of Service Management is accountable for ensuring the reliability, scalability, and performance of the systems and services within the iWPB Wealth & Premier Solutions department.
This role will drive the adoption of SRE principles, implement automation, and foster a continuous improvement culture to build resilient, self-healing systems that can scale seamlessly.
- Lead the implementation of SRE practices, including monitoring, incident response, and capacity planning, to ensure system reliability and performance.
- Develop and maintain automation tools and frameworks to streamline operations and reduce manual effort.
- Define metrics and tooling to monitor availability and take a holistic view of system health.
- Define service-level indicators (SLIs), objectives (SLOs), agreements (SLAs), and error budgets for WPS systems.
- Ensure adherence to security, compliance, and governance standards across all systems and services.
- Foster a culture of continuous improvement and blameless postmortems.
Requirements
- Proven experience in Site Reliability Engineering or related roles, with a strong background in cloud technologies and architecture.
- Expertise in automation, monitoring, and incident management tools and practices.
- Excellent knowledge of:
- APIs and messaging infrastructure
- Integration concepts and patterns
- Security concepts and design
- Infrastructure design and scalability
- Hands-on engineering capabilities in state-of-the-art technologies, with full-stack software engineering experience (front-end, middleware, backend).
- Strong analytical, design, and problem-solving skills.
- Experience working in a DevOps-focused environment and Agile teams.
- Strong communication skills, with the ability to deliver effective presentations to internal and external stakeholders.
- Commitment to assigned tasks, attention to detail, and willingness to dedicate efforts to achieve goals.
- A university graduate, preferably with an MS or PhD from a top international university.
- Capability to read and apply insights from academic and research papers in banking, financial services, and technologies.
Business knowledge in financial services is preferred
Preferred Qualifications:
- Demonstrable entrepreneurial spirit and ability to drive change.
- Proven contributions to international academic, industrial, or open-source communities.
- Experience in adopting and integrating cutting-edge technologies into operational practices.
HSBCTL1/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***