Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.
We are currently seeking a high calibre professional to join our team as a Senior Account Manager - Global Payments Solutions.
Principal Responsibilities
In this role you will
- Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
- Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set
- Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy
- Ensure all activity documentation is complete to provide performance tracking
- Complete other responsibilities, as assigned
- Establish and maintain excellent working relationships with the key HSBC stakeholders
- Ability to adapt to changing priorities while managing requests from multiple stakeholders
Requirements
To be successful you will
- Good level of business acumen and commercial awareness
- Strong communication skills, both written and verbal
- Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc
- Time management and organization skills with ability to manage multiple time sensitive tasks
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.