Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. 

 In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.  Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.  We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities. 

About Us

MSS Tech is a strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximizing our potential, continuously stretching what it means to be a high performing organization.

About the Role

FX IT focuses on the support and development of systems and processes for Global Banking and Markets FX business worldwide. FX IT is currently made up of staff based in Hong Kong, London, New York, and Toronto.

The candidate will be responsible for production management for HSBC’s FX electronic trading systems, primarily supporting the New York online day, although the role will also be part of a Regional and Global Teams providing follow-the-sun operational to Europe and Asia when necessary, under a DevOps IT service delivery model.

This role will focus on providing Business facing support to the FX Trading, Sales, Quants and Middle Office desks based in New York.

There will be a need to provide weekend and holiday support on a rota basis.

The Bank’s primary FX trading platforms are in-house built.

As our Full Stack Engineer for FICC GFX ERISK you will: 

Day-to0day operation of FX electronic market making and order management systems
Front line support of a 24/5.5 production of the FX systems for both internal and external clients.
Ensure all production incidents, service requests and problems logged and resolved in the banks systems
Producing and using SQL queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
Help maintain an information repository of application support material that can be accessed by support resources
Operate as part of a shift rotation, covering the hours of 08:00 – 19:30 New York including some bank holidays
Weekend and evening coverage as required
Be able to provide incident and problem management
Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures
Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference
Be able to manage communication/relationship with 3rd party vendors
Pro-actively monitor alerts to respond to potential incidents in a timely fashion
Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia
Development of tools that can assist in day-to-day operations

What your Day may Look Like

Proactively monitor system healthiness, using monitoring tool Geneos or pickup automated alerts via chat or email. Escalate to development team or vendor if needed
Respond to user query from client service, sales, trader or quants trading.
Perform devops tasks e.g service migration, monitor setup
Daily handover with EMEA team, and to APAC team if on late shift.
Incident management and connect to other teams for issue caused by system outside of e-risk
Perform housekeeping for server disk issue and review the housekeep job to improve the automated solution

Operations Engineering