HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.  

 In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.  Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.  We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities.  

About Us

MSS Tech is a strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximizing our potential, continuously stretching what it means to be a high performing organization.

About the Role

FX IT focuses on the support and development of systems and processes for Global Banking and Markets FX business worldwide. FX IT is currently made up of staff based in Hong Kong, London, New York,  and Toronto.

The candidate will be responsible for production management for HSBC’s FX electronic trading systems, primarily supporting the New York online day, although the role will also be part of a Regional and Global Teams providing follow-the-sun operational to Europe and Asia when necessary, under a DevOps IT service delivery model. 

This role will focus on providing Business facing support to the FX Trading, Sales, Quants and Middle Office desks based in New York. 

There will be a need to provide weekend and holiday support on a rota basis.

The Bank’s primary FX trading platforms are in-house built.

As our Full Stack Engineer for FICC GFX ERISK you will:  

•          Day-to0day operation of FX electronic market making and order management systems
•          Front line support of a 24/5.5 production of the FX systems for both internal and external clients.
•          Ensure all production incidents, service requests and problems logged and resolved in the banks systems
•          Producing and using SQL queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
• Help maintain an information repository of application support material that can be accessed by support resources
• Operate as part of a shift rotation, covering the hours of 08:00 – 19:30 New York including some bank holidays
• Weekend and evening coverage as required
• Be able to provide incident and problem management
• Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures
• Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference
• Be able to manage communication/relationship with 3rd party vendors
• Pro-actively monitor alerts to respond to potential incidents in a timely fashion
• Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia
• Development of tools that can assist in day-to-day operations

 What your Day may Look Like

•          Proactively monitor system healthiness, using monitoring tool Geneos or pickup automated alerts via chat or email. Escalate to development team or vendor if needed
•          Respond to user query from client service, sales, trader or quants trading.
•          Perform devops tasks e.g service migration, monitor setup
•          Daily handover with EMEA team, and to APAC team if on late shift.
•          Incident management and connect to other teams for issue caused by system outside of e-risk
•          Perform housekeeping for server disk issue and review the housekeep job to improve the automated solution

You´ll likely have the following qualifications to succeed in this role:  

•          Experience working in application support in the financial markets
•          Scripting and programming knowledge to assist in troubleshooting (Unix scripting/JAVA / Python)
•          Must be analytical and have excellent troubleshooting skills
•          Willingness to take ownership for problem resolution and additional responsibilities where applicable
•          Excellent written and verbal communication skills. Must be able to interact and work well with traders, back-office personnel, vendors, futures business and other IT teams
•          Customer facing skills - to be able hold one’s own in discussions with demanding front office users
•          Experience managing 3rd party suppliers
•          Process excellence – a passion to achieve results though effective organisation and process disciplines
•          Maintain effective business partnerships with peer support & operations groups
•          Ability to work unsupervised and under pressure for periods, individually and as part of a team
•          Understanding of networking and TCP/IP family protocols
•          Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU

Skills preferred, but not mandatory: 

•          Strong investment banking background that includes application support in a front-office environment
•          Understanding of Capacity Management with ability to analyse current and future performance requirements
•          Understanding of FX Cash products (Spot, Outright, Forwards, NDFs)
•          Working knowledge and understanding of FIX Protocol
•          Proficient at PERL, Python, java, C, C++, Unix
•          Knowledge in messaging services including MQ/29West
•          Oracle expertise
•          Understanding of COLO environment model
•          Experience working with Production/DR model
•          Experience supporting FX front office trading and pricing systems

Preferred experience with some or all the following vendor products

•          ITRS Geneos
•          Barracuda OMS
•          Grafana/Influx DB
•          Reuters TREP

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.  

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.  

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.